# **CoolCraft Network Hosting Terms of Service**
**Last Updated:** November 3, 2025
Welcome to **CoolCraft Network**, a service provided by **BigTank Games LLC, and billed through Michael Noel** (“we,” “us,” or “our”). By purchasing or using any paid hosting plan (“Service”), you agree to the following **Terms of Service** (“Terms”). Please read them carefully before subscribing.
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## 1. Acceptance of Terms
By purchasing a hosting plan, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use or purchase our hosting services.
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## 2. Description of Service
CoolCraft Network provides paid hosting for Minecraft and related game servers. Features, performance, and limits depend on the plan selected at the time of purchase. All services are provided on an **“as-is” and “as-available” basis**.
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## 3. Uptime and Service Availability
We strive to provide a stable and reliable hosting environment. However, **we do not guarantee uninterrupted or error-free service**. Downtime may occur due to:
* Maintenance or updates
* Hardware or software failures
* Network issues or DDoS attacks
* Third-party or data center problems
* Other unforeseen technical issues
We will make reasonable efforts to restore service promptly, but **we are not liable for any loss, damage, or inconvenience** caused by downtime or interruptions.
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## 4. Limitation of Liability
By using our services, you acknowledge and agree that:
* **You cannot hold CoolCraft Network, BigTank Games LLC, or its owners, employees, or partners responsible for any loss of data, revenue, or other damages.**
* **You may not file or pursue any legal claim, lawsuit, or demand compensation** related to outages, server crashes, or service interruptions.
* Our maximum liability for any issue shall **not exceed the total amount you paid for your hosting plan in the last 30 days**.
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## 5. Refund Policy
All payments are **non-refundable**, except in cases where required by law or explicitly approved by CoolCraft Network support. Chargebacks, payment disputes, or unauthorized reversals may result in permanent suspension of your account.
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## 6. Account and Data Responsibility
You are responsible for maintaining backups of your server data. We are not responsible for data loss, corruption, or accidental deletion due to user error or server issues.
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## 7. Fair Use and Prohibited Activity
You agree not to use the Service for:
* Illegal or abusive activities
* Hosting malicious software or content
* Attempting to harm or exploit our infrastructure
Violation of this section may result in **suspension or termination without refund.**
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## 8. Modifications to the Service or Terms
We reserve the right to modify, suspend, or discontinue any part of the Service, as well as update these Terms, at any time. Continued use after changes means you accept the updated Terms.
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## 9. Governing Law
These Terms are governed by and construed under the laws of the **State of Illinois, United States**, without regard to conflict of law principles.
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## 10. Contact Information
If you have questions about these Terms, please contact us at:
🌐 *https://bigtankgames.com/support
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